The Present
Today, the ISA family has grown in employees, all believing in Irwin’s mission from almost
a half a century ago. Each employee has direct experience
in his/her specialization, creating a strong knowledge base
from which to build a stable product. ISA currently provides
insurance packages to Developmental Disability, Behavioral
Healthcare, Addiction Treatment and Community/Social Service
organizations in 50 states. ISA also has a Specialty Lines
Division offering Directors & Officers Liability, Workers’
Compensation, Healthcare GL/PL, Excess Abuse, Umbrella &
Crime, as well as several other coverages.
Along with our quality insurance products, ISA's Risk Management
Department is staffed with individuals experienced in the
human service industry. They work with the Claims Division
to analyze claim trends and loss data to create timely,
relevant resources for customers. This proactive approach
allows each customer to use any combination of online training,
books, videos, seminars and booklets to customize their
own mission-specific risk management program.
In addition to being reviewed by the Risk Management Department,
claims are monitored by the agency and are handled on an
individual basis, taking into account the loss control objectives
of the insured. The adjusters are knowledgeable about issues
surrounding Right to Risk, self-determination and community
integration, and customers are given information on how
to manage claims to help facilitate a smooth process and
the quickest possible resolution.
ISA goes beyond resources and insurance when working with
the Human Service field. It works with many national associations
such as AAMR, ANCOR, USPRA, NADSP, NAATP, SPAN USA and various
state associations in an effort to improve the quality of
outcomes for the individuals served.
Examples of this unique involvement include ISA addressing
the Long-term Care Task Force in Kansas regarding quality
and liability. New Mexico uses our vehicle safety resources
and recommends them to its providers. Iowa and Delaware
have engaged ISA in discussions and workshops on topics
of consumer directed service delivery and associated Risk
Management issues. In Pennsylvania, the Deputy Secretary
for MR/DD services consulted ISA regarding a proposed system
of service delivery. ISA is currently involved with projects
in various other states as well.
ISA represents the interests of people with disabilities
within the National Safety Council and is an advisor to
the John F. Kennedy, Jr. Institute. ISA has also hosted
a series of leadership symposiums to develop the next generation
of leaders for provider associations.
ISA has stayed true to its mission of providing quality
insurance and support to the human service field. We continue
our mission with innovative and essential products and resources
created around the needs of providers. ISA will
always offer the products they need, the services they expect,
and the recognition they deserve.
